At dipB2B, operated by ByteCitadel Private Limited, we provide digital advertising, offer listing, promotional, analytics, and lead-generation services for businesses on the dip platform.
This Cancellation & Refund Policy applies to dipB2B services including, but not limited to, the Backpack Program, student offer listings, homepage banners, targeted notifications, campaign boosts, performance analytics, lead-generation services, CSV/XLSX lead exports, and other paid promotional services.
Cancellation Policy
Customers may request cancellation of a purchased plan, campaign, listing, offer, subscription, or promotional service by contacting us before the service has been activated, reviewed, approved, published, processed, delivered, or made available.
Once a campaign, listing, advertisement, notification, student offer, lead-generation service, analytics access, lead export access, or promotional activity has gone live, entered review, started processing, or been made available to the customer, it cannot be cancelled for the current billing period.
For subscription-based services, customers may cancel their subscription before the next billing cycle. Cancellation will stop future renewals but will not automatically refund the current billing period.
Offer Review and Rejection
All student offers submitted through dipB2B may be reviewed before going live.
If an offer is rejected due to incomplete, unclear, misleading, unlawful, prohibited, unsafe, or policy-violating content, the customer may edit and resubmit the offer for review.
A rejected offer does not automatically qualify for a refund, especially where the rejection is caused by the customer’s submitted content, business category, offer terms, creative material, or failure to comply with dipB2B policies.
Refund Policy
Refunds may be considered only in the following cases:
Payment was deducted but the service was not activated due to a technical issue from dipB2B’s side.
Duplicate payment was made for the same service.
The customer cancelled the service before activation, review, approval, publishing, processing, delivery, or lead access.
dipB2B is unable to provide the purchased service.
A refund is required under applicable law.
Refunds will not be provided once the purchased service has been activated, reviewed, approved, published, delivered, processed, used, or made available.
This includes, but is not limited to:
Backpack Program subscription periods
Business listings
Student offer campaigns
Homepage banners
Targeted notifications
Push notification boosts
Offer review or approval processing
Performance analytics access
Soft intent leads
Hard leads
CSV/XLSX lead export access
Any other digital promotional activity
No Refund for Campaign Performance
dipB2B does not guarantee any fixed number of views, offer clicks, copies, soft intent leads, hard leads, redemptions, walk-ins, conversions, sales, revenue, or business outcomes.
Refunds will not be provided because a campaign, listing, offer, notification, or promotional activity receives fewer views, clicks, leads, redemptions, sales, conversions, or responses than expected.
Refund Timeline
If a refund is approved, it will be processed to the original payment method within 7–10 business days.
The actual time taken for the refund to reflect may depend on the payment gateway, bank, card network, UPI provider, or payment method.
How to Request a Cancellation or Refund
To request cancellation or refund, please contact us with:
Business name
Registered phone number/email
Payment reference ID
Offer or campaign name
Reason for the request
Any supporting details or screenshots
Email: support@dipapp.in
Phone: +91 70414 20605
Business Name: ByteCitadel Private Limited
Website: dipapp.in, dipb2b.com
Last updated: 14 July, 2026
dipb2b Cancellation & Refund Policy
At dipB2B, operated by ByteCitadel Private Limited, we provide digital advertising, offer listing, promotional, analytics, and lead-generation services for businesses on the dip platform.
This Cancellation & Refund Policy applies to dipB2B services including, but not limited to, the Backpack Program, student offer listings, homepage banners, targeted notifications, campaign boosts, performance analytics, lead-generation services, CSV/XLSX lead exports, and other paid promotional services.
Cancellation Policy
Customers may request cancellation of a purchased plan, campaign, listing, offer, subscription, or promotional service by contacting us before the service has been activated, reviewed, approved, published, processed, delivered, or made available.
Once a campaign, listing, advertisement, notification, student offer, lead-generation service, analytics access, lead export access, or promotional activity has gone live, entered review, started processing, or been made available to the customer, it cannot be cancelled for the current billing period.
For subscription-based services, customers may cancel their subscription before the next billing cycle. Cancellation will stop future renewals but will not automatically refund the current billing period.
Offer Review and Rejection
All student offers submitted through dipB2B may be reviewed before going live.
If an offer is rejected due to incomplete, unclear, misleading, unlawful, prohibited, unsafe, or policy-violating content, the customer may edit and resubmit the offer for review.
A rejected offer does not automatically qualify for a refund, especially where the rejection is caused by the customer’s submitted content, business category, offer terms, creative material, or failure to comply with dipB2B policies.
Refund Policy
Refunds may be considered only in the following cases:
Payment was deducted but the service was not activated due to a technical issue from dipB2B’s side.
Duplicate payment was made for the same service.
The customer cancelled the service before activation, review, approval, publishing, processing, delivery, or lead access.
dipB2B is unable to provide the purchased service.
A refund is required under applicable law.
Refunds will not be provided once the purchased service has been activated, reviewed, approved, published, delivered, processed, used, or made available.
This includes, but is not limited to:
Backpack Program subscription periods
Business listings
Student offer campaigns
Homepage banners
Targeted notifications
Push notification boosts
Offer review or approval processing
Performance analytics access
Soft intent leads
Hard leads
CSV/XLSX lead export access
Any other digital promotional activity
No Refund for Campaign Performance
dipB2B does not guarantee any fixed number of views, offer clicks, copies, soft intent leads, hard leads, redemptions, walk-ins, conversions, sales, revenue, or business outcomes.
Refunds will not be provided because a campaign, listing, offer, notification, or promotional activity receives fewer views, clicks, leads, redemptions, sales, conversions, or responses than expected.
Refund Timeline
If a refund is approved, it will be processed to the original payment method within 7–10 business days.
The actual time taken for the refund to reflect may depend on the payment gateway, bank, card network, UPI provider, or payment method.
How to Request a Cancellation or Refund
To request cancellation or refund, please contact us with: